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Through People Intelligent Outsourcing
— About Us
Our Story
Afrizan People Intelligence BPO is a dynamic South African business redefining Customer Experience (CX) through a powerful blend of:
PEOPLE
TECHNOLOGY
INSIGHT
We deliver customised, multilingual solutions that support both outsourcing and insourcing models – tailored to each client’s unique needs. With South Africa’s people as our greatest asset, we offer culturally attuned, professional CX across Inbound and Outbound Support, Sales, Helpdesk, Back Office, and Retention – and we don’t stop there. Our tech stack – spanning AI, automation, workforce management, and quality assurance – amplifies human capability to deliver at scale, with precision.
What sets us apart is the strength of our executive and management team
They bring over 50 years of combined experience across the global BPO and CX industries. This extensive expertise spans multiple sectors, allowing us to deliver agile, insight-driven solutions tailored to our clients’ unique environments.
Backed by over 40 years in human capital
We instinctively understand how to connect, engage, and perform. It’s the depth of experience that enables us to recruit, develop, and deploy talent and systems that consistently exceed expectations – whether embedded within your business (insourced) or delivered externally (outsourced).
Our leadership team includes industry pioneers
They have successfully led high-growth organisations, executed complex operational turnarounds, and scaled outsourcing solutions both locally and internationally. With deep knowledge in operational excellence, blitz-scaling, digital transformation, and workforce optimisation, they offer strategic guidance that drives long-term impact.
Afrizan’s leaders are also at the forefront of next-generation technologies like Robotic Process Automation (RPA), Artificial Intelligence (AI), and intelligent analytics. Their forward-thinking approach transforms traditional BPO into data-driven, value-added operations that enhance productivity, reduce costs, and elevate CX.
— Purpose
Our Purpose
We elevate CX through:
HUMAN INSIGHT
TECHNOLOGY
INNOVATION
INDUSTRY EXPERTISE
Our delivery model – whether insourced, outsourced or hybrid – is agile, people-powered, and performance driven, built to meet business goals and deliver measurable results. Our BPO model is people-centred, agile, and results-driven – designed to meet business objectives and deliver exceptional outcomes.
As a proudly South African, Level 1 B-BBEE, black female-owned business, our commitment extends beyond operations. We drive real economic impact through inclusive hiring, skills development, and youth employment – using Impact Sourcing to create career pathways and grow talent pipelines. With a human-first philosophy strengthened by smart systems, we optimise the entire CX journey – delivering peace of mind to our clients and exceptional service to their customers.
LVL X Youth
Virtually Tutored
Omnetrix
Ryzan Technologies
Youth XLS
The Afrizan Academy
Afrizan People Intelligence BPO
— Organisation
Organisational Integration
Afrizan People Intelligence BPO is part of a larger ecosystem that includes Afrizan People Intelligence, The Afrizan Academy, Youth XLS, Ryzan Technologies, Omnetrix, LVL X Youth, and Virtually Tutored.
Together, we connect people, skills, and opportunities – bridging talent and business needs through Impact Sourcing, Reskilling, and Redeployment. With a strong youth focus, we create sustainable career pathways while driving long-term transformation across South Africa’s workforce.
Our Organisational Pillars:
Selection
Development
Employment
— Our purpose is people
Why Choose Afrizan People Intelligence BPO
We’re not just a BPO – we’re a people-to-people solution. We build real connections, prioritising human insight and delivering CX that’s guided by empathy, not only automation. In every engagement, we bring the focus back to what matters most: the people behind the interaction.
— Performance
Where People Intelligence Meets Performance
At Afrizan People Intelligence BPO, we believe that real performance starts with the right people – and the intelligence behind how we find, train, and empower them. Our recruitment process is more than just filling roles: it’s a strategic blend of social impact, skills development, and data-driven insights.
Right People, Real Results
Recruitment with Purpose
Driven by Data and Insight
Focus on Impact and Growth
Impact Sourcing
Afrizan People Intelligence BPO proudly partners with Youth XLS and The Afrizan Academy as part of its impact sourcing initiative, focusing on empowering unemployed youth through meaningful employment and skills development. To date, Youth XLS has made a remarkable impact, reaching over 5,000 unemployed youth, equipping them with skills and opportunities for a brighter future. This partnership directly fuels the recruitment pipeline for our Azadi Agent programme, specifically targeting young people from underserved communities.
The Azadi Agent
Azadi Agents are developed through Youth XLS to be adaptable, high-performing customer experience professionals. These associates are the embodiment of Performance, Quality, Flexibility, and Innovation – consistently delivering service that not only meets but exceeds client expectations.
The word Azadi means freedom – and that’s exactly what these Agents represent. The freedom to choose their own futures. The power to take control of their careers. The ability to grow, evolve, and lead with purpose. Azadi Agents don’t just show up – they show up prepared, empowered, and ready to make a difference.
Human Impact with AI (HIAI)
Our HIAI model seamlessly blends AI and human impact: AI handles routine tasks, freeing Azati Agents to manage complex, high-value CX engagements. This synergy not only improves service quality but also accelerates Youth Employment and bridges critical skills gaps in South Africa.
— Get In Touch
Ready to Transform Your Customer Experience?
Partner with Afrizan People Intelligence BPO – where performance meets purpose. Whether you’re looking to scale with agility, optimise your CX journey, or drive meaningful impact through inclusive hiring, our expert team is here to deliver.