The Afrizan Academy is an accredited Skills Training Provider focused on driving real-world performance through continuous learning and purposeful development. Our training solutions are designed not only to uplift individuals, but to directly improve service delivery and CX for the organisations we support. We offer tailored programmes that bridge the gap between potential and performance – especially within the CX and BPO sectors – ensuring learners are job-ready and future-focused. As part of Afrizan’s broader impact sourcing strategy, The Academy plays a vital role in unlocking meaningful pathways, particularly for South Africa’s youth. By aligning skills development with business outcomes, Afrizan Academy enables our clients to build: At Afrizan People Intelligence BPO, training isn’t just a checkbox – it’s a cornerstone of performance. Through The Afrizan Academy, our dedicated training division, we invest in skill building that drives CX excellence and prepares Agents to operate at the highest level from day one. Our learning journey goes beyond the classroom. We combine formal instruction with on-the-job coaching, providing tailored development, real-time feedback, and support aligned to each agent’s role and client environment. This ensures every team member is confident, capable, and ready to deliver consistent, high-quality service across every customer interaction. By linking training to performance, and development to opportunity, we help our clients boost service outcomes while supporting sustainable, inclusive employment. We provide full learnership implementation countrywide which includes offsite hosting and support. Our learnership solutions encompass a blended model of e-learning, digital, and classroom facilitation which can be adapted to suit your business needs. The cornerstone of our learnerships lies in our commitment to recruiting the most exceptional talent available. All our learnerships are QCTO-accredited. Occupational Certificate Cyber Security Analysist (NQF 5) Occupational Certificate Data Science Practitioner (NQF 5) Occupational Certificate Long Term Financial Advisor (NQF 5) National Certificate in IT Systems Development (NQF 5) FET Certificate in Contact Centre Operations (NQF 4) National Certification in Contact Centre and Business Process Outsourcing Support (NQF 3) We offer 12-month structured learnerships specifically designed for clients who wish to sponsor Persons With Disabilities (PWD) learnerships but are unable to accommodate PWD’s within their own workspaces. Our programme provides a comprehensive and supportive environment where PWD learners can gain valuable skills, work experience, and professional development. We handle all aspects of the learnership, including tailored training, mentorship, and creation of accessible workspaces to ensure that each participant can thrive. The Afrizan Academy provides a dedicated hosting package, designed to provide your learners with the experiential working environment they need to thrive. Our package offers the following: Dedicated workspace: we provide a specialised workspace for learners, ensuring they have a dedicated space to focus their training and projects. Expert coaching: Our experienced coaches offer personalised guidance and support to help learners maximise their potential and achieve their learning goals. Real work experience: Learners will have the opportunity to gain practical experience, allowing them to apply their knowledge in a professional setting. Offered through The Afrizan Academy, this SAQA accredited, online programme is designed to build future-ready contact centre professionals. The course can be offered as a standalone three-month skills programme or a full-year learnership – making it ideal for both short-term upskilling and long-term workforce development. Built for customer care and contact centre environments, the curriculum develops practical tools, digital fluency, and a service-first mindset to enable consistent, high-impact support across: Whether you’re scaling a new team or raising the bar for existing service standards, this learnership helps future-proof your workforce and elevate your customer experience. We also offer QCTO-accredited Call Centre Manager Learnerships for leadership development in CX environments.
The Afrizan Academy
— The Academy
The Afrizan Academy
Training and Development
cornerstone of performance
Learning Journey
Boost service outcomes
— Our Offerings
AFRIZAN ACADEMY OFFERINGS
Learnerships
Available Learnerships
Persons with Disabilities
Hosting Packages
— Courses
OUR COURSES
VOICE
Chat and email
Social channels
