Are you a natural communicator with a flair for service and a talent for selling?
Afrizan BPO is looking for dynamic Customer Care and Sales Agents to deliver seamless customer experiences while driving product engagement, retention, and sales. If you’re digitally savvy, people-focused, and performance-driven — this is where your next career move begins.
Responsibilities
- Provide effortless customer support across voice and digital channels (Live Chat, WhatsApp, Social Media)
- Resolve issues on first contact and escalate where necessary to maintain customer satisfaction
- Educate customers on DStv products, services, and digital self-service platforms
- Identify and pursue opportunities to cross-sell, upsell, and retain customers
- Participate in proactive retention and recovery campaigns
- Maintain accurate customer records and manage interactions through CRM systems
- Collaborate with team members to achieve performance goals
- Engage in continuous learning and development to improve product knowledge and service delivery
Requirements
- Matric / NQF Level 4 qualification (essential)
- 1–2 years’ experience in a contact centre role that blends customer care and sales
- Strong communication, negotiation, and customer engagement skills
- Digital literacy across omnichannel platforms
- Sales and service mindset with attention to detail
- Ability to work independently and within a team in a high-pressure environment
EE Disclaimer:
All positions will be filled in accordance with the company’s Employment Equity plan. We encourage people with disabilities to apply.
Application Unsuccessful Disclaimer:
If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.